Sales Terms & Conditions

The Novik Group — Our Companies

These Terms apply to all of the following entities, collectively referred to as “The Novik Group”, “we” or “us”:

If your own terms conflict with ours, ours apply unless we agree otherwise in writing. We may update these Terms at any time.

Approval of Terms

You agree to these Terms when you:

• Approve a quote by email, WhatsApp, text message or any other means
• Pay a deposit or invoice
• Ask us to begin work
• Sign or confirm a purchase order
• Place an order through our online store

These Terms become legally binding immediately upon any approval, payment, instruction to commence work, acceptance of a quotation, purchase order, online order, or continued use of our services. A handwritten or electronic signature is not required for enforceability.

Pricing and Quotes

• Quotes are valid for 5 days unless stated otherwise
• Prices are based on the information you provide us
• Prices may change if the scope changes, or if new costs arise such as supplier costs, timelines, materials or exchange rates
• Any extra work outside the agreed scope will be quoted and billed separately
• For our US online store, all prices are in USD and subject to change without notice

Payments

Unless agreed otherwise:

• All deposits and advance payments are earned immediately upon receipt, are non-refundable under all circumstances, and compensate us for reserving capacity, scheduling resources, administrative preparation, planning and opportunity costs.
• A 50% non-refundable deposit is required before we start any work
• The remaining balance is due based on project milestones or upon completion
• Payment is due within 14 days of the invoice date
• For online store purchases, full payment is required at the time of order
• If the Client fails to provide required information, approvals, materials, access or feedback within 7 calendar days of request, the project shall automatically be deemed paused. Any resulting delays, rescheduling, reprioritization or additional work may incur additional charges. We are not obligated to maintain original delivery dates.

Where a project is paused for the reasons above, we may:

• Pause or stop all work immediately
• Delay delivery of any products or services
• Charge a late fee of 2% per month on the outstanding balance
• Suspend access to any delivered digital products or services
• Begin collection or legal proceedings

Deposits & Refunds

• All deposits are non-refundable
• Deposits secure your time slot, planning, resources and production
• Once work has started, no refunds are given for any reason
• If you cancel after work has started, you remain responsible for payment of all work completed up to the cancellation date

Scope Creep Protection

Any request, instruction, revision, consultation, meeting, communication, material change, additional deliverable, platform setup, content adjustment or task not expressly included in the approved quotation constitutes additional work and will be billed separately at our prevailing rates.

All Sales Are Final

We do not offer refunds, returns or exchanges for:

• Creative or consulting work
• Digital services of any kind
• Marketing and branding services
• Event services
• Recruitment and HR services
• Custom-made work
• Retainers and deposits
• Software or digital products

For physical products sold through Novik Solutions LLC (online store):

• Returns accepted within 14 days of delivery for unused items in original packaging
• Defective or damaged items must be reported within 48 hours of delivery with photo evidence
• Return shipping costs are the customer’s responsibility unless the item is defective
• Refunds for approved returns are processed within 7–10 business days

Your Responsibilities

You agree to:

• Always provide correct and complete information
• Supply required materials, assets and content on time
• Respond to approvals, questions and requests promptly
• Ensure you own or have full legal rights to all materials you provide
• Assign a single main contact person for the project or engagement
• Disclose upfront if any materials you provide were AI-generated, as AI content carries intellectual property risks and is not suitable for printing or commercial production

Delays caused by you may affect timelines and may result in additional costs.

Approvals

Once you approve any work, design, content or deliverable:

• It is considered final
• Work may continue or go to production immediately
• Changes after approval may incur additional charges
• You are fully responsible for the accuracy of any approved content

Any approval provided by the Client’s representative, employee, contractor, agent, stakeholder, spouse, partner or designated contact person shall be deemed authorized and binding upon the Client. We are not responsible for errors in content you have approved. Approvals via WhatsApp, email or any written communication are legally binding.

Changes and Revisions

• Each project includes up to 1 round of revisions unless stated otherwise in the quote
• Additional revision rounds are charged at our standard hourly or project rate
• Minor adjustments within an existing round are included
• Major changes to direction, concept or scope require a new quote and timeline
• Changes after final approval are treated as new work and billed accordingly

Third-Party & Multi-Party Projects

When a project involves more than one client, funder or stakeholder:

• We require written confirmation from all paying parties before work begins
• The party funding production takes creative precedence unless agreed otherwise in writing
• We will not implement major changes requested by one party without written approval from all relevant parties
• We are not responsible for disputes between clients, funders or third parties
• Each party must have a clearly defined and agreed role in writing before work starts

Delivery Timelines

• Delivery dates are estimates unless confirmed in writing as firm deadlines
• Delays caused by clients, late approvals, missing materials, suppliers or third parties are not our responsibility
• We are not responsible for force majeure events (see Section 25)
• For online store orders, shipping timelines depend on the carrier and destination and are estimates only

Websites & IT Services

Unless agreed otherwise, you are responsible for:

• Hosting and server costs
• Domain name registration and renewals
• Software subscriptions and licensing
• Advertising platform costs

We are not responsible for:

• Hosting downtime or outages
• Cyberattacks or security breaches outside our control
• Third-party platform changes or shutdowns
• Data loss outside our control

Cleaning Services (Novik Cleaning B.V.)

• Service scope, frequency and pricing are defined per client agreement
• Access to premises must be provided as agreed — denied or delayed access may result in additional charges
• You must disclose any hazardous materials or special conditions before service begins
• Cancellations must be made at least 24 hours in advance; late cancellations may be charged in full
• We are not liable for pre-existing damage to surfaces, fixtures or property

Management & Consultancy Services (Novik Management & Consultancy B.V.)

• Advisory and consultancy services are based on information you supply — outcomes are not guaranteed
• Financial, accounting and tax advisory services do not replace licensed legal or tax counsel
• Confidentiality of all shared business information is strictly maintained
• Management services scope is defined per individual agreement

Events

• Event pricing is based on estimates and third-party supplier costs, which may change
• You are responsible for all necessary permits, insurance and legal compliance
• Vendor pricing may change without prior notice
• Cancellation fees apply once planning or bookings have started

Recruitment & HR Services

• We assist in finding and managing candidates but do not guarantee performance, retention or suitability
• Final hiring decisions remain entirely your responsibility
• All candidate data is handled confidentially and in compliance with applicable laws

Online Store — Novik Solutions LLC (USA)

• All prices are in USD unless stated otherwise
• Orders are subject to product availability
• We reserve the right to cancel any order, with a full refund issued to the buyer
• Shipping costs and estimated delivery times are shown at checkout and are estimates only
• Import duties, taxes or customs fees for international orders are the buyer’s responsibility
• Product images are for illustration purposes — minor variations may occur

Intellectual Property

All work created by any Novik Group entity belongs to us until you have paid in full. This includes:

• Designs, strategies, content, campaigns and creative concepts
• Source files, drafts and working files
• Internal tools, templates and systems developed for your project

After full payment:

No ownership rights transfer to the Client. Upon full payment, the Client receives a non-exclusive, non-transferable, revocable license to use the final deliverables solely for the purposes originally intended. All underlying intellectual property, methodologies, concepts, know-how, drafts, source files, systems and derivative works remain our exclusive property unless expressly transferred in writing.

Regarding AI-generated content:

• AI-generated images and content carry intellectual property risks and are not suitable for commercial printing or production
• Content you provide that was AI-generated must be disclosed — we are not liable for any IP claims arising from undisclosed AI content

We may showcase completed work in our portfolio and marketing unless agreed otherwise in writing.

Confidentiality

Both parties agree to keep all sensitive business information, client data, pricing and project details strictly confidential. This obligation continues after the project or engagement ends.

Chargebacks & Payment Disputes

Any chargeback, payment reversal, payment dispute or payment recovery attempt shall constitute a material breach of these Terms. The Client remains liable for the full contract value, all collection costs, legal fees, administrative costs and any fees imposed by payment processors.

• Your rights to use any delivered work stop immediately
• All services are suspended
• You are responsible for all legal and recovery costs we incur
• In any dispute, collection action, arbitration or legal proceeding arising from these Terms, the prevailing party shall be entitled to recover all legal fees, court costs, collection costs, expert fees and enforcement expenses

Suspension or Termination

We may pause or terminate services if:

• Payments are overdue
• These Terms are breached
• Communication or approvals are significantly delayed
• Behaviour toward our team is abusive or disrespectful

You remain responsible for all outstanding payments regardless of termination.

Liability

We are not responsible for:

• Loss of profit, revenue or business opportunity
• Indirect or consequential damages of any kind
• Failures of third-party suppliers, platforms or services
• Platform outages, cyberattacks or data loss outside our control
• Printing or production errors caused by client-approved files

To the maximum extent permitted by law, our aggregate liability arising from any claim, contract, tort, negligence, statutory duty or otherwise shall not exceed the total amount actually paid by the Client for the specific service giving rise to the claim during the preceding three (3) months.

Warranty Disclaimer

All services, deliverables, advice, products, systems, software, websites, content, strategies, campaigns, reports and recommendations are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory or otherwise. We expressly disclaim all implied warranties including merchantability, fitness for a particular purpose, title, non-infringement, performance, results and uninterrupted operation.

Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including:

• Natural disasters or extreme weather
• Pandemics or public health emergencies
• Government restrictions or regulations
• Power or internet outages
• Supplier or transport failures

Indemnity

The Client agrees to defend, indemnify and hold harmless The Novik Group, its directors, officers, employees, contractors, affiliates and agents from and against all claims, damages, losses, liabilities, penalties, fines, costs and expenses (including legal fees) arising from:

• Information, materials, content, data or instructions supplied by the Client
• The Client’s breach of these Terms
• The Client’s violation of any law or third-party rights
• Any claim relating to Client-provided content, including copyright, trademark, privacy, defamation, AI-generated content or intellectual property disputes

Jurisdiction Protection

The parties irrevocably submit to the exclusive jurisdiction of the courts specified herein and waive any objection based on venue, forum non conveniens or similar doctrines.

Email, WhatsApp, SMS, messaging applications, electronic signatures, online approvals, payment confirmations and digital records shall be admissible as evidence and shall carry the same legal effect as original written documents.

The provisions relating to payment obligations, intellectual property, confidentiality, indemnification, liability limitations, dispute resolution, governing law and collection rights shall survive completion, suspension, cancellation or termination of the relationship.

Governing Law

For Novik Solutions Curaçao B.V., Novik Cleaning B.V. and Novik Management & Consultancy B.V.:

These Terms are governed by the laws of Curaçao. Any disputes will be handled in the courts of Curaçao.

For Novik Solutions LLC (United States):

These Terms are governed by the laws of the State of Delaware, USA. Any disputes will be resolved in the courts of Delaware.

Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections continue to apply in full.

Entire Agreement

These Terms form the complete agreement between you and the relevant Novik Group entity unless we agree otherwise in writing. No verbal agreement overrides these Terms.